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Do you ship internationally?
Yes, we do ship internationally and are pleased to offer a variety of different United States Postal Service shipping options.
For International First Class Mail orders, you will be provided with a one-time courtesy scan when your package arrives at the sorting facility. No tracking information is available for this shipping option. Delivery time for International First Class Mail is estimated to be 14-21 business days, pending Customs.
For a speedier delivery, we also offer International Priority and International Priority Mail Express shipping options for an additional cost.
For International Priority Mail Express orders only, your tracking number can be found with your shipment notification.
What are your shipping options?
First Class Mail, Priority Mail, Priority Mail Express, International First Class Mail, International Priority Mail, and International Priority Mail Express.
Our free shipping offers for both Domestic US and International orders will be sent via First Class Mail. You can always upgrade to Priority Mail or Priority Mail Express for an additional cost by using the "shipping options" drop down menu at checkout.
We recommend upgrading to Priority Mail shipping over the holidays to ensure delivery in a timely manner.
Is there a tracking number for my shipment?
For Domestic US orders, your tracking number can be found with your shipment notification.
For
International First Class and Priority Mail orders, you will be provided with a one-time courtesy
scan when your package arrives at the sorting facility.
No tracking number is available for this shipping option. Delivery time for
International First Class Mail is estimated to be approximately 14-21 business days, pending Customs.
For International Priority Mail Express orders, your tracking number can be
found with your shipment notification.
When will my order arrive?
Delivery times will vary depending on both the shipping method and delivery location.
For Domestic US orders, your tracking number can be found with your shipment notification.
For
International
First Class and Priority Mail orders, you will be provided with a one-time
courtesy scan when your package arrives at the sorting facility. No
tracking number is available for this shipping option. Delivery
time for International First Class Mail is estimated to be approximately 14-21 business
days, pending Customs.
For International Priority Mail Express orders, your tracking number can be found with your shipment notification.
Domestic First Class Mail: 2-8 Days
Domestic Priority Mail: 2-3 Days
Domestic Express Mail: 1-2 Days
International First Class Mail: 14-21 Business Days
International Priority Mail: 6-10 Business Days
International Priority Mail Express: 3-5 Business Days
What if my package has not arrived within the estimated time frame?
Once the package is checked into the sorting facility, Lynktec is no longer liable for the tracking or delivery of your shipment. Please contact the United States Postal Service with any questions. For international orders, please contact your local postal service, as the USPS will hand off the shipment to your country's equivalent shipping provider.
Will I be charged Customs fees and/or duties?
International customers may be subject to Customs fees including taxes and/or duties. Lynktec is not responsible for paying any shipping fees, taxes, or duties for products shipped to an international destination.
Do you ship to APO/AE addresses?
Yes. We will gladly ship any of our products to APO/AE addresses. If you need assistance with placing your order, please contact us at support@lynktec.com or +1 (855) 558-5965.
Where can I purchase your products internationally?
Our products are available internationally through our website, as well as through select retailers internationally. Please contact us at support@lynktec.com or +1 (855) 558-5965 for more information.
Do you have a warranty?
Yes. We offer a one-year limited warranty on our products. Please refer to our warranty policy here.
How do I turn my original Apex on?
To begin using your AAAA battery powered Apex, you must first remove the small, circular battery insulator which is located in the battery compartment. To access the battery compartment, twist the switch counterclockwise to remove the top of your Apex. When you are ready to turn the stylus on, turn the “fin” switch clockwise. In order to turn the stylus off, simply turn the “fin” switch counterclockwise.
For further instructions, please click here to view our Quick Start Guide.
What kind of battery does the original Apex use?
The original Apex uses a standard AAAA battery.
How does the Rechargeable Apex charge?
Every Rechargeable Apex will be shipped with a micro USB cable which can plug into any charging point including computers, laptops, phone charges, etc.
How often can the Rechargeable Apex be charged?
It can be recharged as often as necessary, and the battery can be recharged more than 500 times.
How often will I need to charge the Rechargeable Apex?
Each charge should last for approximately 16 hours of typical use.
How does the auto shut-off feature work on the Rechargeable Apex?
The automatic shut-off feature in designed so that it will automatically power off the unit after 30 minutes.
Why does the Apex need a battery?
The battery is required to power the electronic circuit in the Apex.
Where can I get replacement nibs?
Replacement nibs are available through our website. To purchase replacement nibs, please visit this link.
How do I replace the nib on my Apex?
When you are ready to replace the nib, please first make sure the device is off, then squeeze the rubber nib gently and twist off slowly. Be careful not to touch the metal prong with your fingers when it is exposed, as this could cause damage to the circuitry. To put a new nib on, squeeze the rubber nib gently and push on until it is securely seated over the metal prong. For further instructions, please click here to view our Quick Start Guide.
What apps does the Apex work with?
The Apex is not limited to one specific application and will work with any touch app on your iPad. For a list of recommended note-taking apps, please visit this link.
Will the Apex work with the Notes app on my iOS device?
No. The “Notes” application which is standard on iOS devices is designed for typing only and cannot be used for handwritten notes.
What devices does the Apex work with?
The Apex was designed to work with all iPads including the iPad 2/3/4, iPad Air, and iPad Mini. It also works on several popular Android devices.
Since all touchscreen inputs are different, you will see a difference in performance on tablets and touchscreens that are not an iPad. If you do not plan to use the Apex with an iPad or popular Android device, we recommend trying one of our passive styluses such as the TruGlide Duo, Clip, Pro, or Tether instead.
Why doesn’t my Apex work as well on my iPhone 5?
The Apex was specifically designed for use with iPads. Apple’s touchscreen interface varies from device to device, so you may see a difference in response on the iPhone 5 in comparison to your iPad.
Why is there a lag time on my iPad 2?
The iPad 2 has a somewhat slower processor than the iPad 3/4 and iPad Air, so if you are running a software application that needs a fast processor, you will see a lag time when using any stylus. This lag time is not present with the faster processors on the newer iPad models.
Does the Apex have Bluetooth?
The Apex does not require Bluetooth or any special software or connections to function. You can simply pick up the stylus, turn it on, and begin using it on your favorite apps!
Is the Apex pressure sensitive?
The Apex was not designed with a built-in pressure sensing feature but rather was designed to function like a traditional pen on paper. You can change the size of the lines from thick to thin within the handwriting application you are using.
Does the Apex have palm rejection?
The Apex does not have a built-in palm rejection feature. Palm rejection is typically built into the software application, so it can be enabled and disabled within the app itself.
Why do I see a jagged line when writing slowly on the diagonal?
Actually, this is not a malfunction of the stylus. This happens to be a case where the hardware (stylus) has evolved further than the software (application). The jagged line that occurs when slowly drawing diagonal lines on touchscreens is common in all active styluses currently on the market. This is because touchscreens are laid out in a grid, and since our fine point is smaller than the grid squares, the software needs to calculate the position of the stylus correctly.
When writing straight lines up, down, and across, the software correctly displays the position of the stylus. When making diagonal lines at normal drawing speeds, the software calculates the position and “smooths” the movement of the stylus along the jagged diagonal of the grid into a smooth line.
However, if you draw very slow diagonal lines across the grid, the software traces along the boxy grid lines and delivers a jagged line as the output.
Some note-taking applications have already started integration of smoothing algorithms that are designed to straighten the diagonal lines when drawing slowly. As the hardware and software continue to mature, this will not be an issue at all anymore.
My Apex doesn't seem to be working correctly. What do I do?
If your Apex is skipping, jumping, or not registering on your screen, please try the following troubleshooting steps:
1. Confirm the rubber nib is firmly seated over the electrode of the stylus. If the nib is even a little loose, it will cause jumping or skipping issue on the iPad Air.
2. Confirm your screen is clean. We have found that screens with a buildup of oil smudges can cause issues.
3. Confirm that you do not need to replace the battery. If the power level of the battery is too low, the performance of the stylus will begin to degrade quickly.
4. Replace your nib when necessary. Please understand the Apex only requires light pressure on your touchscreen to work correctly. If the Apex is pressed too hard against the screen the nib will wear quickly. Once cracked or broken the nib must be replaced in order for our electronics to work correctly.
If these problems persist, please contact us at apex@lynktec.com or +1 (855) 558-5965 so that we can help you resolve the issue.
What do I do if I think my stylus is defective?
Please contact us at apex@lynktec.com or +1 (855) 558-5965 so that we can help you resolve the issue.
What screens does the TruGlide work with?
All of our styluses featuring the TruGlide technology (fiber conductive tip) are designed to work with any capacitive touchscreen, including the iPad, iPhone, Android, Nook, Kindle, and more. We guarantee that it will work remarkably well with all capacitive touchscreens!
Does the TruGlide only work with the iPhone?
No. The TruGlide Stylus is compatible with the all of the iPad models, iPhone models, Android devices, and all eReaders, Tablets, and Smart Phones with capacitive touchscreens.
Will the TruGlide work with all versions of the iPad?
Yes. The TruGlide is compatible with all versions of the iPad, including the iPad 1, iPad 2, iPad 3, iPad Mini, and iPad Air.
Does the TruGlide work with screen protectors?
Yes. Depending on the thickness of the screen protector, you may see a decrease in the functionality of the stylus. This is true of any stylus on the market since the screen protector puts a thin layer between the stylus and your touchscreen device which could interfere with the conductivity of the stylus.
Can the TruGlide Stylus be used in any drawing application?
Yes. The TruGlide Stylus functions even better and more precisely than your finger when drawing on your iPad or other touchscreen device.
Do you sell replacement tips for the TruGlide?
We offer a one-year limited warranty on our TruGlide Stylus, including the tips. Since the TruGlide’s patented conductive fiber tip is more durable than rubber, we do not find it necessary to offer replacement tips for most products.
Will the TruGlide tip scratch my screen?
No. The TruGlide is constructed of patented conductive microfibers that feel like silk and are designed to glide across your screen, not scratch it. In fact, one strand is 10x finer than silk and 100x smaller than a fine strand of cotton fiber.
Why is TruGlide the best?
Relative to a rubber tipped stylus, the TruGlide tip is much firmer, mimicking a fingertip, but with greater accuracy, needing less resistance on a touchscreen. The conductive fiber tip is designed to glide across the screen, without the skipping that takes place with a rubber tip. The woven fiber is also 10 times more durable than the rubber tip, lasting through lots of regular use. In fact, we are so confident in our product that it comes with a one-year limited warranty.
What do I do if I think my stylus is defective?
Please contact us at support@lynktec.com or +1 (855) 558-5965 so that we can help you resolve the issue.
What pen refills do I use for the TruGlide Duo Stylus Pen?
The TruGlide Duo utilizes high quality ball point pen refills such as Parker which can be purchased at most office supply stores.
Can I wash the fiber tip on my TruGlide Stylus with soap and water?
No. We do not recommend washing the fiber tip, as this will decrease the life of your TruGlide Stylus and may cause the tip to lose its functionality.
How can I clean the fiber tip on my TruGlide Stylus?
We recommend cleaning your TruGlide Stylus by gently brushing off the tip with a microfiber cleaning cloth to remove any dirt or residue. Check out our Smartie Microfiber Cloths, which are made of high quality microfiber that is designed to pick up 99.9% of bacteria, dirt and germs off surfaces.
Is the Artist Paintbrush Tip made with animal hair?
No. The Artist Paintbrush Tip is not made with hair of any kind, including animal or human hair.
What makes the Smartie antibacterial?
The combination of high quality microfiber and the right knitting process allow the microfiber cloths to pick up 99.9% of bacteria, dirt and germs off surfaces. Microfiber consists of backwards triangular shapes that attract and trap the dirt, dust and bacteria, making for a safe and effective cleaning process.
Do I need to use a liquid cleaner with the Smartie?
No. In fact, most manufacturers do not recommend using liquid cleaners with your devices. The Smartie is designed to safely and effectively clean your touchscreens without the use of harmful alcohol or ammonia-based cleaners or wipes. It features a plush side to pick up the dirt, oil, and smudges from your screens and lenses and a silky side to polish them. The Smartie is also machine washable so that you can continue to use it again and again!
What items can I use the Smartie on?
The Smartie is not only great for cleaning all touchscreens such as tablets and smart phones, but also for all glasses, lenses, TVs, laptops, gaming devices, and more!
Can I use the Smartie to clean makeup off my phone?
Yes. The Smartie is designed to effectively clean all makeup, oil, sweat, dirt, and more off your phone with ease. It is also machine washable so that you can continue to use it again and again!
Will the Smartie scratch my screen?
No. The Smartie is constructed of 100% deluxe microfibers that feel like silk and are designed to pick up dirt, oil, and debris from your screen without scratching it. In fact, one strand of our microfiber is 10x finer than silk and 100x smaller than a fine strand of cotton fiber.
Can I wash my Smartie?
Yes. The Smartie is machine washable in cold water and can be tumble dried on low.
How do I use the Smartie?
First, use the plush side of the Smartie to clean to dirt and smudges from your screen. Wipe in a circular motion until all debris has disappeared. Next, use the silky side to polish your screen back to its original shine using the same circular motion.
What forms of payment do you accept?
We currently accept MasterCard, Visa, or PayPal as forms of payment.
Do you accept American Express?
We currently only accept MasterCard, Visa, or PayPal as forms of payment.
Can I return/exchange my items?
Please see our Return Policy.
Can I get a refund?
Please see our Refund Policy.
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