Yes. We will gladly ship any of our products to APO/AE addresses. If you need assistance with placing your order, please contact us at support@lynktec.com or +1 855 558 5965.
Where can I purchase your products internationally?
Our products are available internationally through our website. We are currently working with distributors in order to be available in international venues.
Do you have a warranty?
Yes. We offer a one year-limited warranty on our products. Please refer to our warranty policy here.
What screens does the TruGlide work with?
All of our styluses, which feature the TruGlide technology (microfiber conductive tip) are designed to work with any capacitive touchscreen, including the iPad, iPhone, Android, Nook, Kindle, and more. We guarantee that it will work remarkably well with all capacitive touchscreens!
Does the TruGlide only work with the iPhone?
No. The TruGlide Stylus is compatible with the all of the iPad models, iPhone models, Android devices, and all eReaders, Tablets, and Smart Phones with capacitive touchscreens.
Will the TruGlide work with all versions of the iPad?
Yes. The TruGlide is compatible with all versions of the iPad, including the iPad 1, iPad 2, iPad Mini, and the new iPad.
Does the TruGlide work with screen protectors?
Yes. Depending on the screen protector, you may see a slight decrease in the functionality of the stylus. This is true of any stylus since the screen protector puts a thin layer between your finger, stylus, or any other device and your screen.
Can the TruGlide Stylus be used in any drawing application?
Yes. The TruGlide Stylus functions even better and more precisely than your finger to draw on your iPad or other touchscreen.
Do you sell replacement tips (nibs) for the TruGlide?
We offer a one-year limited warranty on our TruGlide Stylus, including the tips. Since the TruGlide’s patented conductive microfiber tip is more durable than rubber, we do not find it necessary to offer replacements.
Will the TruGlide tip scratch my screen?
No. The TruGlide is constructed of patented conductive microfibers that feel like silk and are designed to glide across your screen, not scratch it. In fact, one strand is 10x finer than silk and 100x smaller than a fine strand of cotton fiber.
Why is TruGlide the best?
Relative to a rubber tipped stylus, the TruGlide tip is much firmer, mimicking a fingertip, but with greater accuracy, needing less resistance on a touchscreen. The conductive microfiber tip is designed to glide across the screen, without the skipping that takes place with a rubber tip. The woven microfiber is also 10 times more durable than the rubber tip, lasting through lots of regular use. In fact, we are so confident in our product that it comes with a one year limited warranty.
What do I do if I think my stylus is defective?
Please contact us at support@lynktec.com or +1 855 558 5965 so that we can help you resolve the issue.
What pen refills do I use for the TruGlide Duo?
The TruGlide Duo utilizes high quality ball point pen refills such as Parker which can be purchased at most office supply stores.
Can I wash the microfiber tip on my TruGlide Stylus with soap and water?
No. We do not recommend washing the microfiber tip, as it will decrease the life of your TruGlide Stylus and may cause the tip to lose its functionality.
How can I clean the microfiber tip on my TruGlide Stylus?
We recommend cleaning your TruGlide Stylus by gently brushing off the tip with a microfiber cleaning cloth to remove any dirt or residue. Check out our Smartie Microfiber Cloths, which are made of high quality microfiber designed to pick up 99.9% of bacteria, dirt and germs off surfaces.
Is the Artist Paintbrush Tip made with animal hair?
No. The Artist Paintbrush Tip is not made with hair of any kind, including animal or human hair.
What makes the Smartie antibacterial?
The combination of high quality microfiber and the right knitting process allow the microfiber cloths to pick up 99.9% of bacteria, dirt and germs off surfaces. Microfiber consists of backwards triangular shapes that attract and trap the dirt, dust and bacteria, making for a safe and effective cleaning process.
Do I need to use a liquid cleaner with the Smartie?
No. In fact, most manufacturers do not recommend using liquid cleaners with your devices. The Smartie is designed to safely and effectively clean your touchscreens without the use of harmful alcohol or ammonia-based cleaners or wipes. It features a plush side to pick up the dirt, oil, and smudges from your screens and lenses and a silky side to polish them. The Smartie is also machine washable so that you can continue to use it again and again!
What items can I use the Smartie with?
The Smartie is not only great for cleaning all touchscreens such as tablets and smart phones, but for all glasses, lenses, TVs, laptops, gaming devices, and more!
Can I use the Smartie to clean makeup off my phone?
Yes. The Smartie is designed to effectively clean all makeup, oil, sweat, dirt, and more off your phone with ease. It is also machine washable so that you can continue to use it again and again!
Will the Smartie scratch my screen?
No. The Smartie is constructed of 100% deluxe microfibers that feel like silk and are designed to pick up dirt, oil, and debris from your screen without scratching it. In fact, one strand of our microfiber is 10x finer than silk and 100x smaller than a fine strand of cotton fiber.
Can I wash my Smartie?
Yes. The Smartie is machine washable in cold water and can be tumble dried on low.
How do I use the Smartie?
First, use the plush side of the Smartie to clean to dirt and smudges from your screen. Wipe in a circular motion until all debris has disappeared. Next, use the silky side to polish your screen back to its original shine using the same circular motion.
What forms of payment do you accept?
We currently accept Visa, Mastercard, and PayPal as forms of payment.
Can I return/exchange my items?
Please see our Return Policy.
Can I get a refund?
Please see our Refund Policy.
