Refund / Exchange Policy

If you purchased a product directly from the LYNKtec website or through an authorized retailer and are unhappy with your purchase, we are glad to offer a 30-day refund as described in this policy.

Please email support@lynktec.com within 30 days of purchase, and our support team will provide you with instructions on how to complete the return process.

The following information will be required:

1. Name
2. Order Number
3. Place of Purchase (i.e. LYNKtec website, Amazon)
4. Reason for Return

A refund will only be issued if the product meets the following requirements:

Item must be in new condition, operational, and in its original packaging, including any accessories or manuals that shipped with the product.

You will be responsible for shipping the returned item back to LYNKtec, postage prepaid. We recommend using a shipping service with proper tracking information and insuring the product against loss or damage. Customers outside the United States are responsible for paying Customs fees, including, but not limited to, taxes, duties and brokerage.

LYNKtec is not liable for products that are damaged, sent improperly, lost due to postal error or do not reach us. We will also not accept returned items that, at our discretion, have been worn, misused, or damaged.

Upon receiving your return, we will verify the condition of the item, and process the return for a refund. Refunds will only be issued in the form of the original payment. At our discretion, a 15% restocking fee may be applied to returned merchandise. All other refunds are at the discretion of the individual retailer where the product was purchased.

All returns must include a Return Merchandise Authorization (RMA) number, which you can request by contacting our support team by calling +1(855) 558-5965, or via email at support@lynktec.com.

PLEASE NOTE: LYNKtec does not control when your specific credit card company processes a charge back transaction. You are responsible for contacting your credit card company if you have questions about the status of the charge back.

All sales of customized items are final. Such items are unique and cannot be resold, and, as such, they may not be returned for refund or exchange under any circumstances.


Cancellation

All order cancellations should be submitted via email to support@lynktec.com. Email cancellations must contain the following information: First name, last name, order number and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order providing your order has not been charged and/or shipped out.